Hi, I'm Chloe

Curious by nature, intentional by design.

  • Born and raised in California, passionate about my community
  • BFA Art & Design, Cal Poly SLO
  • Making AI products that work for real people — on both sides of the gap
  • Dedicated lifelong learner
  • Clay enthusiast and cat person
Illustrated portrait of Chloe Frerichs
Jul 2025 – Present Bitter Root Pottery

Ceramics Instructor

Teaching ceramics as design in practice: the demo is the product, students are users, every class is a feedback and iteration cycle. Structuring sessions around observation, constraint, and adjustment — the same muscle as user research.

Jun 2022 – Apr 2025 Five9

Product Designer

Owned UX architecture for Five9's administrative AI suite. Designed GenAI Studio — the prompt configuration, model workflows, and AI infrastructure layer behind enterprise contact center agents. Won UCToday's Most Innovative Product Award.

May 2023 – May 2025 Starling

Product Designer

End-to-end design of a multimodal voice AI healthcare assistant for older adults — people with cognitive decline, motor limitations, and low tech literacy. 30-person user research study, 30+ screen design system, voice-first conversation flows.

Apr – Aug 2021 Project Jupyter

UX Design Intern

Co-designed inline real-time collaboration features for JupyterLab, used by 3M+ developers and researchers. Focused on making collaborative workflows feel native to a code environment without disrupting existing mental models.

Sep 2020 – Jun 2022 Cal Poly Cal Fresh Outreach

Designer

Brand, web, social, and print design for Cal Poly's food assistance outreach program. Accessibility-first approach — designing materials that reached students across income, language, and tech access barriers.

Craft

  • User research
  • User-centered design
  • Design systems
  • Prototyping & iteration
  • Omni-channel experiences
  • Accessibility
  • Illustration
  • Typography

Tools

  • Figma
  • Adobe Illustrator
  • Adobe InDesign
  • Adobe Premiere Pro
  • Adobe Photoshop
  • Claude Code

Education

  • BFA Art & Design
  • Graphic Design concentration
  • Cal Poly San Luis Obispo
  • 2022

Let's work together.