Customer support dashboard

Avg CSAT
87%
Resolution rate
58%
Upsell rate
40%
Top competitor
A (34%)
Customer satisfaction
CSAT score trend
Score Target (88%)
Jan 85%, Feb 82%, Mar 87%, Apr 89%, May 91%, Jun 88%. Target: 88%.
Ticket pipeline
Issue resolution status
Resolved 58% In progress 22% Pending 13% Escalated 7%
Resolved 58%, In progress 22%, Pending 13%, Escalated 7%.
Sales activity
Agent upsell
Yes — 342 No — 518
Yes: 342 conversations. No: 518 conversations.
Competitive intelligence
Competitor mentions
Competitor A 34% Competitor B 24% Competitor C 18% Competitor D 14% Other 10%
Competitor A 34%, B 24%, C 18%, D 14%, Other 10%.